|
Every system and error message has a purpose and an
explanation. Below, the messages are grouped by when they are most likely to
occur. Click on the topics below to see the messages associated to each
function. You can download our support
documents in Acrobat PDF format for easy reference or printing.
Starting Quik!
Using Quik!
Creating Forms
Setting Up Form Groups
Update Service
Rep Information
Advanced
Misc
|
ERROR: File could not be read. You will need to
reinstall this application to continue. Ref: no valid character match. |
A system file could not be read by the application and or is
missing. Reinstall the application to fix this problem. |
|
|
ERROR: File named: ... not configured properly. |
A system file has been corrupted and needs to be replaced. The
application will attempt to fix the error. However, if you recieve this message
more than twice, the error cannot be fixed. Please contact our tech support
team by visiting www.etiforms.com and clicking on our support pages. |
|
|
ERROR: Quik! Forms Library not installed properly.
Please re-install the application to fix the problem. |
The application is not installed properly. The only way to fix the
problem is to reinstall and try again. If the problem continues, please
download the latest version of the software from our Download Center on the
website (www.etiforms.com). |
|
|
You don't have any forms installed. Please install some
forms and start again. |
When launching the application for the first time, you may receive
a message indicating that no forms are installed. If this is the case, click OK
and continue. Then, visit our website (www.etiforms.com) and add at least one
form to your My Forms list. Once you have selected all the forms you want, run
your Update Service to download and install the forms. |
|
|
The serial number or license key you entered is not
valid. Please check it and try again. |
When entering serial numbers and license keys, be careful to use
the correct case and to include the "-" where indicated. After trying again, if
you are sure the keys do not work, visit the website and view your license keys
again. You can find your serial number and license key by logging in to our
website (www.etiforms.com) and clicking on My Account. |
|
Back to Top
|
ERROR: Access denied when trying to start ... |
The application you are trying to run is either not available at
this time or you do not have sufficient access rights to the application.
Contact your systems administrator for help with the indicated file and
application. |
|
|
ERROR: Out of memory when trying to start ... |
You may not have sufficient memory in order to run the indicated
file and application. Try closing other applications and trying again. The
minimum required memory for the Quik! program is 32 megabytes, but 64 are
recommended. |
|
|
ERROR: A sharing violation occurred when trying to
start ... |
Sharing violations occur when you try to open a file that is
already opened by someone else. Make sure the file is not locked by another
user and try again. |
|
|
ERROR: Incomplete or invalid file association. |
The file you tried to start cannot be started because the file is
named improperly or no application is currently associated with the file. Make
sure you have installed the application the error message refers to and try
again. |
|
|
ERROR: Unknown error for file ... |
An unknown error has occurred. Try rebooting your pc and trying
again. If you still get the error, you will need to reinstall the application
and try again. If the error still occurs, please contact our technical support
team for help. Tech support can be contacted by visiting the support pages on
our website (www.etiforms.com). |
|
|
ERROR: ... file not found. |
The specified application file is missing or could not be found.
Reinstall the program to fix this problem. |
|
Back to Top
|
ERROR: No association for file extension. Please make
sure you have Adobe Acrobat version 5.0 installed properly. |
Adobe® Acrobat® version 5.0 is not installed or not installed
properly. Install the free Acrobat® Reader® version 5.0 or higher to fix this
problem. |
|
|
ERROR: There has been an error in creating a form. You
will need to reinstall your application to fix the problem. Ref: -99 - Field
not found! |
A field name in your database or in the data map could not be
found. This error requires you to reinstall the application in order to solve
the problem. |
|
|
ERROR: File not found when trying to start ... |
The specified file could not be found. If the file is a form, then
the form is not properly installed and should be forced to download again. For
all other files, try re-installing the program to fix the error. If the error
persists, visit our website support pages (www.etiforms.com) and contact us for
help. |
|
|
ERROR: Path not found when trying to start ... |
The path to the specified file could not be found. This type of
error usually occurs when the file is missing or the file is located on a
network drive that has been renamed or is no longer available. Verify that the
path is correct and try again. If you continue to receive the error, type in
the path from the error message and email it to tech support at
techsupport@efficienttech.com. Or visit our website support pages for more help
(www.etiforms.com). |
|
|
Please choose an Active Rep Name. |
You have not selected a rep to create forms for. Choose a rep from
the drop-down list in the upper right quadrant of the application. Or, if you
haven't created any reps, choose the "Rep Info" button in the upper right
quadrant of the application. If you recently installed your application and/or
have not established any reps online, then login to the website
(www.etiforms.com), click on My Account and setup a rep. After setup, run your
update service to receive the rep name you setup online. Once you receive the
rep name, you will be able to enter all remaining data for the rep. |
|
|
You didn't select any forms. Please choose a form and
start again. |
In order to Start Forms, you need to double-click on each form you
wish to create, moving the form name from the left side of the screen to the
right. Each form listed in the box under Step 3 will be created when you choose
the Start Forms button. |
|
|
CAUTION: The max number of forms that can be created at
once is... |
When you select too many forms to be created, the application will
not allow you to continue creating forms. This is a precaution taken to ensure
your computer does not run out of memory when starting forms. If you need to
start more than the maximum number of forms, then start the first set, and then
select the second set and choose Start Forms again. Repeat until you have
launched all the forms you wish to launch. Be prepared for your machine to
crash - Acrobat requires a lot of memory to have more than 10 forms open at a
time. |
|
Back to Top
|
ACTION CANCELLED: Group name not saved. Please choose
another name and try saving again. |
You chose to cancel saving your group. If you wish to save your
group, enter a group name and choose the Save Group button. |
|
|
Group name already exists. Do you want to overwrite
this group? |
This warning message is simply a reminder to keep you from
accidentally overwriting a group when trying to create a new group. If you are
modifying an existing group, then go ahead and overwrite the old group with
your new one. Otherwise, cancel and enter a new group name and try saving
again. |
|
|
Please type in the name of your group in the Group Name
box and try again. |
In order to save a group, you need to name the group. Give it a
name that reflects the type of forms you have included in the group - e.g. New
Client Account Setup. |
|
|
No forms were selected to be in the group. Please try
again. |
When saving a group, you need to double-click each form in the
left-hand list you wish to include and make sure it appears in the right-hand
list. All forms shown in the right-hand list will be saved in your group. |
|
|
No group was selected. Please try again. |
When attempting to delete a group, make sure you select a group
name from the drop-down list. |
|
Back to Top
|
ERROR: No association for file extension. Please make
sure you have the ETI Update Service installed properly. |
The Update Service program is not properly installed. Try
reinstalling your entire application to ensure the Update Service works. Also,
open your Windows Explorer and navigate to the location where you installed the
application (typically C:\Program Files\Quik\). Within that folder, try
launching the UpdateService.exe file. |
|
|
ERROR: An error occurred when trying to update this
file: |
At times, a file may be in use or have an error that causes it to
not update. Make a note of the file that could not be updated, run the Update
Service again and make sure the file that could not be updated is checkmarked
for download. If the error occurs again, contact tech support and indicate the
file that could not be updated. |
|
|
Your update file could not be downloaded. Please make
sure you are connected to the Internet and try again. |
Each time you run the Update Service, it checks to make sure you
have a live internet connection. The Update Service works very much like your
Internet browser - if there is a live internet connection, it can download
files. One way to make sure you are connected to the web is to launch your
browser and verify that you can access the web. If you are positive that you
are connected but the Update Service cannot find a live connection, then check
your Internet Settings and the Update Service settings. If you use a proxy
server to access the web, double-check your Update Service settings to see if
you entered your proxy server information correctly. You may need to reset your
Internet connection by either closing down and restarting the connection or
rebooting your computer. |
|
|
Some files could not be installed, because they were in
use. Please close the forms library (not the update program), close all Acrobat
files and click OK to try again. Or choose cancel and the files will be
processed the next time the update program runs. |
The Update Service program runs independently from the Quik!
application, which may cause some files to not be installed. The Update Service
will automatically attemp to install the files each time it runs until the
files are installed properly. The reason this message appears is typically due
to one or more files currently being used. Make sure all the files are closed
and run the Update Service again. If the problem persists, reboot the computer
you have Quik! installed on and then run the Update Service before opening
Quik!. |
|
|
Your connection to the Internet may have been
disconnected or the server is no longer responding. Please check your internet
connection and try again. |
If you lose your Internet connection while downloading files, you
will be prompted to check your connection and start again. When downloading
updates, files are downloaded one at a time, so if you do lose your connection,
the only file you lose is the one currently downloading. The Update Service
will recognize that the file was not successfully downloaded and will try
downloading again the next time it is run. |
|
|
Are you sure you wish to cancel? NOTE: Some files may
take several minutes to download and at least one file is still being
downloaded. |
By cancelling the download process, you stop any downloads that
are currently taking place. The next time the Update Service runs, it will
attempt to download any files that were not successfully downloaded. |
|
|
The last time you checked for updates was on . |
The Update Service tracks the last time you checked for updates
and displays it in the interface.
|
|
|
ETI Update Service could not verify that you are
connected to the Internet. Please check your connection and choose OK. Or,
choose Cancel and try again later. |
Each time you run the Update Service, it checks to make sure you
have a live internet connection. The Update Service works very much like your
Internet browser - if there is a live internet connection, it can download
files. One way to make sure you are connected to the web is to launch your
browser and verify that you can access the web. If you are positive that you
are connected but the Update Service cannot find a live connection, then check
your Internet Settings and the Update Service settings. If you use a proxy
server to access the web, double-check your Update Service settings to see if
you entered your proxy server information correctly. You may need to reset your
Internet connection by either closing down and restarting the connection or
rebooting your computer. |
|
Back to Top
|
You are about to delete the data for the current rep.
Are you sure you want to delete this rep's data? (Changes cannot be undone.) |
When managing your rep information, you can delete all the data
associated to a rep name. To delete a rep name from your system, login to the
our website, click on My Account and manage your reps. After deleting or
changing a rep name, run your Update Service to complete the change. |
|
|
At least one Rep Number is required to start forms.
Please enter a rep number before proceeding. |
A rep number is required for forms to be started, even if the form
you're creating doesn't require a rep number. This feature is meant to ensure
that you have a valid rep number assigned on forms and to reduce the potential
for processing errors when you submit your forms. |
|
Back to Top
|
Caution! If you change which database you use, you will
need to restart Quik!. Also, be sure to check your custom data map, as any data
map customizations will be erased. |
If you choose to change your database connection after the initial
installation, you can. However, be aware that if you decide to switch back your
data map will be restored to the factory configuration. In other words, if you
modified your data mapping between Quik! and your database, you will lose these
changes if you decide to switch back to your original database. |
|
|
Before you can use this feature, you must connect to a
database. Please choose Setup Database from the Advanced menu. |
If you try to modify your data map before setting up a valid
database connection, you will be prompted to setup a database first. |
|
|
Please choose a contact management system before
browsing for your database file. |
In order to browse for your contact management system, choose one
from the list of available databases. If your database is not listed, then your
database may not be supported or choose the database that most closely matches
yours. If your database is not supported, check with our tech support team to
find out when we will be supporting your database. Visit our support pages
online at www.etiforms.com. |
|
Back to Top
|
ERROR: Unable to display Help Contents. The Help File
may be missing - try re-installing the application to fix this. Or, see our
Support pages on our website. |
Your help file could not be started. The file may be missing or
corrupt. To fix this problem, you will need to reinstall your application. You
can also find the help file and other answers on our website (www.etiforms.com)
on our support pages. |
|
|
ERROR: No association for file extension. Please make
sure you have a web browser installed properly. |
A valid web browser is not installed or the Windows URL file
containing the link to www.etiforms.com is not properly associated with your
browser. The only way to fix this error is to upgrade or reinstall your
browser. This error will not stop you from using the application. |
|
Back to Top
|